We deal with so many brands on a daily basis, fighting for the vows the brand made at the time of purchase. Getting our issue resolved from the customer care is secondary task, the main task prior to this is to look for the customer care number and the carefully listen to the IVR options. In the last year, 67% of customers have hung up the phone out of frustration they could not talk to a real person. RightTap India’s pioneering mobile aggregation platform, recently launched; first-of-its-kind mobile app, significantly easing the customer care process by replacing voice calls with an intuitive mobile app. RightTap aims at improving the global customer service experiences by reducing the time you spend on activities like searching customer name numbers, punching complex key combinations, and taking down reference ids. Right Tap dramatically eases the customer care process by replacing voice calls with an intuitive mobile app and puts all your brands in one place. It not only saves time by aggregating all the brands in one place, it also has a bunch of other features to help you with various problems you might face trying to contact customer care. The app also lets you deconstruct incomprehensible IVR numbers into visually accessible tabs so that you can easily navigate the maze of customer care.
Key Features of RightTap mobile app:
- Search and dial customer care numbers (Toll Free/ Toll/ Local) of more than 200 brands.
- Visual IVR menu options to choose the Language, Product, Service and Requests.
- Place direct customer care calls with a single click.
- Redial last dialed combination or Bookmark frequently used services.
- Avail Direct Service through SMS, USSD, Missed Call channels.
- Set Call back alarm or send call back request.
- Auto-saves service request or complaint numbers.
- Share feedback or send complaints to Brands via email.
- Manage and share your important numbers.
- Find local outlets/services stations.•
